BORN FIRE

At BORN FIRE, we want you to be satisfied with every purchase. If you receive a damaged, defective, incorrect, or eligible product, you can submit a return or refund request within 7 days of delivery.

1. Eligibility for Return

A product is eligible for return if:

  • The product is unused and unworn.
  • The original tags and packaging are intact.
  • The product is received damaged, defective, or incorrect.
  • The return request is submitted within 7 days of delivery.

Products that have been washed, worn, altered, damaged after delivery, or returned without original tags/packaging may not be accepted.

2. How to Request a Return or Refund

To request a return or refund:

  1. Fill out the BORN FIRE Return & Refund Request Form below.
  2. Enter your Order Number, Email, and reason for the request.
  3. Our team will review your request and contact you by email.
  4. If approved, we will provide further instructions for the return.

For damaged, defective, or incorrect products, customers may be asked to provide clear photographs or videos of the product.

3. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Prepaid orders: Refund will be processed to the original payment method.
  • COD orders: Refund will be processed through an appropriate bank account/UPI method after verification.
  • Refund processing may take 5–7 business days after approval, depending on the payment/banking provider.

4. Non-Returnable Situations

Returns or refunds may not be accepted for:

  • Products that have been worn or washed.
  • Products without original tags.
  • Products damaged due to customer misuse.
  • Products altered after delivery.
  • Requests submitted after the 7-day return period.

5. Wrong or Damaged Product

If you receive a wrong, damaged, or defective product, please contact us as soon as possible and submit a return/refund request with relevant details and photographs.

We will review the issue and provide an appropriate resolution.

6. Return Shipping

For an approved return due to a wrong, damaged, or defective product, BORN FIRE will provide the applicable return instructions.

For other eligible returns, return shipping may be the customer’s responsibility.

7. Refund Request Form

Submit your request using the form below. Our team will review your request and contact you by email.